Privacy Policy

MPV Pty Ltd collects and holds personal information from customers, employees, contractors and other individuals.
We collect and hold this information for our business purposes and recognise and respect the importance of protecting this personal information.
In handling your personal information, MPV will comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and, where relevant, the Credit Reporting Code.

This Policy outlines how MPV collects, discloses, uses, stores or otherwise handles personal information.

This Policy explains:

• The kinds of personal information (including credit-related information) we collect, and the purposes for which we do that.
• How we manage the personal information that we collect.
• How you can seek access to and correction of that information.
• How you can make a complaint relating to our handling of that information.

This policy is not limited to current customers or guarantors – it relates to other individuals who deal with us.
This policy statement may be updated from time to time.

1. Information MPV May Collect

MPV may collect the following information:

• Contact details and organisational roles of customers, suppliers and business contacts (names, addresses, phone numbers, email addresses, job titles).
• Financial and related information collected while providing products and services.
• Transaction history (including products used, payment history and capacity of dealings).
• Commercial credit information for your company related to equipment or service applications.

Online Information

When you visit MPV’s website, we may automatically collect:

• Domain name used to access the internet.
• IP address of your computer.
• Browser software and operating system.
• Date and time of access.
• Geographic location of access.
• Referring website address.

This information is used to monitor website usage, improve user experience and analyse usage patterns.
When accessing third-party websites via links, you are subject to their privacy policies.

MPV uses cookies to customise user experiences and analyse website metrics.
Cookies are small files placed on your device. Most are session cookies and are deleted when you close your browser.
Third-party cookies may also be used and are not controlled by MPV.

2. How MPV Collects Information

Information is generally collected through:

• Registering on our website.
• Completing online or paper forms (e.g. Request Quote, Contact Us, invoices).
• Face-to-face meetings, email or telephone communication.

We may also collect information from third parties such as credit reporting agencies or public records where it is impracticable to collect directly from you.

3. How MPV Holds and Protects Information

MPV takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored in secure electronic databases and hard copy files located within Australia.

Personal information is destroyed or de-identified when no longer required unless required by law to retain it.

4. Purposes for Collection, Use and Disclosure

MPV may collect, use and disclose personal information for:

• Selling, hiring, buying and servicing machinery and equipment.
• Providing equipment management services.
• Financing and resale services.
• Evaluating and providing commercial credit.
• Accounting and administrative purposes.
• Monitoring credit worthiness.
• Enforcing legal rights and debt collection.
• Complying with Australian laws.
• Marketing products and services (with opt-out available).

You are not obligated to provide personal information, however without it MPV may not be able to provide products or services.

5. Disclosure to Third Parties (Including Overseas)

MPV may disclose personal information to:

• Co-applicants.
• Related entities in Australia or overseas.
• IT providers, legal and financial service providers.
• Banks and credit providers.
• Insurers and brokers.
• Government regulatory bodies.
• Debt collectors and enforcement bodies.
• Authorised representatives.
• Law enforcement agencies.

Overseas recipients may be located in Singapore, Sweden, France, United States, China, Thailand and Japan.
MPV takes reasonable steps to ensure overseas recipients comply with Australian Privacy Principles.

Direct Marketing

You may opt-out of marketing communications by contacting MPV or using the opt-out mechanism in communications.

6. Access and Correction

You have the right to access and correct your personal information.
Requests must include proof of identity and reasonable detail of the information requested.
A reasonable administration fee may apply.

MPV will generally respond within 30 days.
If access is refused, written reasons and complaint mechanisms will be provided.

7. Privacy Complaints

Complaints should be directed to MPV’s Privacy Compliance Officer.
Complaints will be treated seriously, handled confidentially and resolved where practicable within 30 days.

If unsatisfied, complaints may be referred to the Office of the Australian Information Commissioner.

8. Contact MPV

Privacy Compliance Officer

P.O. BOX 246
Bayswater, VIC 3153
Phone: 1300 185 360
Email: info@mpv-multihog.com.au